SHIPPING POLICY

We appreciate your business and support of our artisans.

Please read these policies carefully prior to placing your order. If you place an order, you are thereby agreeing to abide by these policies.

 

ORDER PROCESSING

 

WE KINDLY ENCOURAGE U.S. CUSTOMERS TO SELECT SIGNATURE REQUIRED FOR DELIVERY DURING CHECKOUT to prevent items being lost in transit or incorrectly marked as delivered. As a small business, Carolina K is unable to absorb the costs of items being lost in transit or offer refunds towards items that are marked as delivered with a tracking number and a customer states to have not received. For signature required for delivery, please choose the STANDARD DELIVERY WITH SIGNATURE REQUIRED AT DELIVERY option in Shipping Method.

All orders placed Monday – Friday (excluding holidays and weekends) before 1pm EST will begin processing that day and will ship within 72 hours pending availability and credit verification. Orders placed after 1pm EST, including the ones placed Saturday - Sunday will begin processing the next business day and will ship within 72 hours pending availability and credit verification. Transit times do not include Saturday, Sunday or holidays.

We do not ship to P.O. Box's.

**PLEASE ALLOW AN EXTRA THREE BUSINESS DAYS FOR YOUR ORDER TO BE PROCESSED DURING SALE PROMOTIONS.

IF A PACKAGE IS LOST, STOLEN OR DAMAGED IN SHIPMENT A CLAIM NEEDS TO BE FILED WITH THE SHIPPING SERVICE PROVIDER USED AND NOT WITH CAROLINA K. IF A PACKAGE SHOWS THAT IT HAS BEEN DELIVERED THROUGH THE TRACKING NUMBER AND THE CUSTOMER IS UNABLE TO LOCATE THEIR PACKAGE, CAROLINA K IS NOT RESPONSIBLE AND WILL NOT ISSUE A REFUND OR STORE CREDIT.

CURBSIDE PICK-UP

 

Curbside Pick-up is now available at our Little River Studio (7924 NE 2nd Avenue Unit#103, Miami, FL).

Select Pick-Up as Delivery Method. You will be notified via email when it is ready for pick-up with instructions. Please do not arrive to pick-up until you've received your pick-up confirmation via email.

All orders placed Monday - Friday (excluding holidays) before 1pm EST will be ready for curbside pick-up within 24 hours. All orders placed Friday after 1pm EST through Sunday will start processing on the next business day and will be ready for curbside pick-up within 24 hours.

Any questions? Please email us at info@carolinak.com.

 

ITEM AVAILABILITY

If the item you ordered is out-of-stock or awaiting restock, you will be notified by email. You may choose to receive an email notification once the item becomes available again, or cancel it and receivea refund to the original form of payment. In the case of partial shipment, you will only be chatged for the items that are delivered.

DOMESTIC SHIPPING

Lead design and product development across ready-to-wear, swimwear, home, and accessory categories

Translate brand vision into commercially strong seasonal collections aligned with company growth objectives

Use sustainability as a core design and development tool, intergrating responsible materials, mindful production methods, and long-term product thinking

All domestic orders are shipped via Fedex Ground, Monday - Friday, excluding holidays. Orders received on weekend days, holidays and after 1pm EST will begin processing the next business day and will ship within 48 hours. You will receive a shipping notification via email once your order has been processed. Carolina K is not responsible for any lost or stolen packages once shipped, as well as any delays in shipping or delivery due to force of nature or other uncontrollable events.

Ground Shipping - $10 for all U.S. orders

Puerto Rico Shipping- $15 all orders

EXPEDITED SHIPPING

You may select overnight shipping at checkout. For larger orders requiring expedited shipping, please contact us at info@carolinak.com or call +1 (347) 525-1809 for availability and specific rates.

PLEASE NOTE: Express orders placed after 1:00 PM ET, Monday through Friday, will be processed the following business day.

All shipping and handling charges are non-refundable.

INTERNATIONAL SHIPPING

  • All international orders are shipped via FedEx, Monday–Friday, excluding holidays. Orders received on weekends, holidays, or after 1 PM EST will begin processing the next business day and typically ship within 48 hours. Once your order is processed, you will receive a shipping notification via email.

    Taxes & Duties:For all international orders, taxes and duties are now collected at checkout. This ensures faster processing and avoids any additional charges or delays at customs. You will not be asked to pay additional fees upon delivery.

    Carolina K is not responsible for any lost or stolen packages once shipped, nor for delays due to force majeure or other events beyond our control. Once the merchandise has been handed off to the carrier, the risk of loss and title passes to the customer.

    If you choose to refuse any shipment from Carolina K, you will be responsible for the original shipping charges, duties, taxes, and/or customs charges incurred on both the outbound and return shipments, as well as the cost of returning the package. These amounts will be deducted from your merchandise refund.

    Shipping and handling charges are non-refundable. International customers are responsible for return shipping costs.

     

    EXPEDITED INTERNATIONAL SHIPPING

    Please contact us at info@carolinak.com or give us a call at +1-347-525-1809 for rates. PLEASE NOTE: Express orders placed Monday - Friday after 1pm Eastern Time will be processed the following business day.

PRE-ORDERS AND MADE-TO-ORDER

Please note when placing an order with a pre-order or a made-to-order item. All items in the order will be shipped together, unless the item(s) we have in stock are ready to wear. For example: If you placed an order with ready to ship ceramics as well as made-to-order ceramics, your entire order will ship within the made-to-order time period. But if for example: You placed an order with made-to-order ceramics as well as clothing, then your clothing item(s) will ship within regular processing time and the ceramics will ship within the made-to-order time period. 

TRACKING YOUR ORDER

  • All international orders are shipped via FedEx, Monday–Friday, excluding holidays. Orders received on weekends, holidays, or after 1 PM EST will begin processing the next business day and typically ship within 48 hours. Once your order is processed, you will receive a shipping notification via email.

    Taxes & Duties:For all international orders, taxes and duties are now collected at checkout. This ensures faster processing and avoids any additional charges or delays at customs. You will not be asked to pay additional fees upon delivery.

    Carolina K is not responsible for any lost or stolen packages once shipped, nor for delays due to force majeure or other events beyond our control. Once the merchandise has been handed off to the carrier, the risk of loss and title passes to the customer.

    If you choose to refuse any shipment from Carolina K, you will be responsible for the original shipping charges, duties, taxes, and/or customs charges incurred on both the outbound and return shipments, as well as the cost of returning the package. These amounts will be deducted from your merchandise refund.

    Shipping and handling charges are non-refundable. International customers are responsible for return shipping costs.

     

    EXPEDITED INTERNATIONAL SHIPPING

    Please contact us at info@carolinak.com or give us a call at +1-347-525-1809 for rates. PLEASE NOTE: Express orders placed Monday - Friday after 1pm Eastern Time will be processed the following business day.

PRE-ORDERS AND MADE-TO-ORDER

You will receive a shipping confirmation e-mail once your order has been shipped. This confirmation will include the tracking number for your package. Depending on the firewall settings of your personal computer, shipping confirmations may be automatically stored in your Spam/Junk mail folder. Please be advised that once an order has been placed we are unable to make any modifications to the order including cancellations.

DELIVERY FAILURE

  • If an order is returned due to the customer’s failure to accept the package, it is the customer's responsibility to contact Carolina K within 14 days of the last attempted delivery in order to receive a partial refund. The cost of return shipping will be deducted from the order, as well as a restocking fee that is dependent on the number of items in the order. Carolina K is not responsible for returned packages due to the customer’s failure to accept delivery.

QUESTIONS OR LOOKING FOR A SPECIFIC SIZE? 

Email us at info@carolinak.com and someone will get back you within 1 to 2 business days or call us at +1 347 525 1809 | Monday - Friday 10am-6pm EST.