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SHIPPING + HANDLING

We appreciate your business and support of our artisans.

Please read these policies carefully prior to placing your order. If you place an order, you are thereby agreeing to abide by these policies.

ORDER PROCESSING

All orders placed Monday – Friday (excluding holidays) before 1pm EST will begin processing that day and will ship within 48 hours pending availability and credit verification. Orders placed after 1pm EST will begin processing the next business day and will ship within 48 hours pending availability and credit verification. Transit times do not include Saturday, Sunday or holidays.

ITEM AVAILABILITY
If the item you ordered is out of stock or waiting to be restocked, you will receive an email from us. This email will provide you with the option to cancel the order or to request email notification when the merchandise is available again for sale. In case of incomplete delivery, only the goods delivered will be charged. 

DOMESTIC SHIPPING

All domestic orders are shipped via Fedex Ground, Monday - Friday, excluding holidays. Orders received on weekend days, holidays and after 1pm EST will begin processing the next business day and will ship within 48 hours. You will receive a shipping notification via email once your order has been processed. Carolina K is not responsible for any lost or stolen packages once shipped, as well as any delays in shipping or delivery due to force of nature or other uncontrollable events.

Ground Shipping - $15 for all U.S. orders

EXPEDITED SHIPPING - Please contact us at websales@carolinak.com or give us a call at +1-347-525-1809 for rates. Please note: Express orders placed Monday - Friday after 1pm Eastern Time will be processed the following business day.

**Please allow an extra two business days for your order to be processed during Sample Sale Promotions.

Shipping and handling charges are non-refundable.

INTERNATIONAL SHIPPING

All international orders are shipped via FedEx, Monday - Friday, excluding holidays. Orders received on weekend days, holidays and after 1pm EST will begin processing the next business day and will ship within 48 hours. You will receive a shipping notification via email once your order has been processed. Carolina K is not responsible for any lost or stolen packages once shipped, as well as any delay in shipping or delivery due to force of nature or other uncontrollable events. 

Once Carolina K has delivered the merchandise to the carrier, you will assume the risk of loss and title for the merchandise. Carolina K is not responsible for any fees charged by customs. You are responsible for any additional taxes and duties. 

If you decide to refuse any shipments from Carolina K, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to Carolina K. This amount will be subtracted from your merchandise refund.

Shipping and handling charges are non-refundable. International customers are responsible for return shipping costs. 

EXPEDITED INTERNATIONAL SHIPPING - Please contact us at websales@carolinak.com or give us a call at +1-347-525-1809 for rates. Please note: Express orders placed Monday - Friday after 1pm Eastern Time will be processed the following business day.

TRACKING YOUR ORDER
You will receive a shipping confirmation e-mail once your order has been shipped. This confirmation will include the tracking number for your package. Depending on the firewall settings of your personal computer, shipping confirmations may be automatically stored in your Spam/Junk mail folder. Please be advised that once an order has been placed we are unable to make any modifications to the order including cancellations.

DELIVERY FAILURE - If an order is returned due to the customer’s failure to accept the package, it is the customer's responsibility to contact Carolina K within 14 days of the last attempted delivery in order to receive a partial refund. The cost of return shipping will be deducted from the order, as well as a restocking fee that is dependent on the number of items in the order. Carolina K is not responsible for returned packages due to the customer’s failure to accept delivery.

QUESTIONS OR LOOKING FOR A SPECIFIC SIZE? Email us at websales@carolinak.com and someone will get back you within 1 to 2 business days or call us at +1 347 525 1809 | Monday - Friday 10am-6pm EST.

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