RETURN + EXCHANGES

SALE AND MADE TO ORDER ITEMS ARE CONSIDERED FINAL SALE 

DOMESTIC RETURN POLICY

If we receive your return at our studio within 30 days of delivery, we will credit your original form of payment. After 30 days, your order is no longer eligible for returns or credit. Merchandise must be returned in original condition, with no sign of previous wear and with all original tags attached. Original packaging must be intact and in sellable condition. When returning shoes, the return will be denied if there is extensive damage to the shoe box or if the shoe box has been used as the shipping box. We have the right to deny credits if the merchandise returned does not meet our return policy requirements.


Click here to start your return, or email us at websales@carolinak.com if you have any questions. Note: It takes up to 48 business hours for your return request to be approved by a Carolina K team member and a shipping label to be emailed. 


If you choose the prepaid label there will be a $15 USD fee deducted from your refund. You will receive an email notification when your return has been processed (be sure to check your spam folder.)

 

If desired you can use your own shipment method. We recommend that you send the package back to us via traceable carrier. We cannot accept responsibility for reimbursement or compensation for lost packages. Please include your packing slip or a note including your name and order # in the package when returning your item(s).

 

Return Address:

Carolina K

Attn: Websales

7924 NE 2nd Ave

Suite 102

Miami, FL 33138

347-525-1809

 

We appreciate your business and support of our artisans.

Please read these policies carefully prior to placing your order. If you place an order, you are thereby agreeing to abide by these policies. 


AFTERPAY RETURN POLICY

Afterpay returns follow our standard return process. For merchandise returned within 30 days of the delivery date, a refund will be issued to the original form of payment at the original selling price. Items cannot be returned after 30 days. All orders/items paid with Afterpay that are returned will be subject to a 6% restocking fee.


INTERNATIONAL RETURN POLICY

We’re sorry your order did not work out. While we welcome your return, we unfortunately do not cover the cost for international return shipping. To receive a refund, the merchandise must be returned at our studio within 40 days of delivery. Merchandise must be returned in original condition, with no sign of previous wear and with all original tags attached. Original packaging must be intact and in sellable condition. When returning shoes, the return will be denied if there is extensive damage to the shoe box or if the shoe box has been used as the shipping box. We have the right to deny credits if the merchandise returned does not meet our return policy requirements. Email websales@carolinak.com if you have any questions about your return.

EXCHANGES

At this time, we do not accept exchanges. If you need a different color, item or size, we recommend ordering the desired size while it is still in stock and returning your original order using our return label or your preferred shipping method to return the order(s) as needed.

REFUNDS

Refunds are processed within 3-5 business days after we receive the merchandise. You will receive a confirmation by email when your refund is processed. A credit will post to your statement within 2-7 business days depending on your financial institution.

SALES

All sale merchandise is FINAL SALE. All items offered during a marketing campaign or promotional sale are FINAL SALE. Sales can not be applied to a previous order.

MADE TO ORDER

All Made to Order items are FINAL SALE. 

 

MANUFACTURER’S DEFECT

If there is a manufacturer’s defect, please email us within 7 day of receipt at websales@carolinak.com or give us a call at +1-347-525-1809
. We will do our best to correct the mistake as fast as possible. Shipping costs will be refunded due to damaged merchandise or Carolina K’s error. In such a case, please use the return label provided, free of charge or we will send you a return label via email if you discarded the original. We have the right to deny credits if the merchandise returned does not meet our return policy requirements.

QUESTIONS OR LOOKING FOR A SPECIFIC SIZE? Email us at websales@carolinak.com and someone will get back you within 1 to 2 business days or call us at +1 347 525 1809 | Monday - Friday 10am-6pm EST.

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