Returns + Exchanges
Please read these policies carefully prior to placing your order. If you place an order, you are thereby agreeing to abide by these policies.
Carolina K truly wants you to be happy with your order. If something is not right, just let us know by emailing us at firstname.lastname@example.org. Items will be accepted for either an online credit or for a merchandise exchange. Carolina K can accommodate a refund only for current collection items. Please note that all exchanged items are FINAL SALE. All requests for exchanges must be made within 7 days of receipt and must be approved by Carolina K first. We reserve the right to deny requests if the reasons for exchanges do not meet our return policy requirements.
Before sending out your exchange package, you must email us at email@example.com for an Exchange Authorization. Exchanges sent without authorization will be refused.
The merchandise must be packaged and postmarked within 7 days from the issuance of the exchange Authorization.
Merchandise must be returned in original condition and with all original tags attached. Merchandise cannot show any signs of previous wear. Original packaging must be intact and in sellable condition. When returning shoes, the return will be denied if there is extensive damage to the shoe box or if the shoe box has been used as the shipping box. Please ensure proper packaging of both the shoes and shoe box when attempting an exchange.
7269 NE 4th Ave. Unit 103
Miami, FL 33138
We recommend that you send the package back to us via traceable carrier. We cannot accept responsibility for reimbursement or compensation for lost packages.
Exchanges/Refunds are processed within 2-3 weeks after we receive the merchandise. You will receive a confirmation by email when your exchanges/refunds are processed. In case merchandise is not available for exchange, you will be reimbursed.
All sale merchandise is FINAL SALE. All items offered during a marketing campaign or promotional sale are FINAL SALE.
If an order is returned due to the customer’s failure to accept the package, it is the customer's responsibility to contact Carolina K within 14 days of the last attempted delivery in order to receive a partial refund. The cost of return shipping will be deducted from the order, as well as a restocking fee that is dependent on the number of items in the order. Carolina K is not responsible for returned packages due to the customer’s failure to accept delivery.
If there is a manufacturer’s defect, please email us within 7 day of receipt at firstname.lastname@example.org. We will do our best to correct the mistake as fast as possible. Shipping costs will be refunded due to damaged merchandise or Carolina K’s error. In such a case, we will send you a return label via email at our cost.
We have the right to deny credits if the merchandise returned does not meet our return policy requirements.